Terms and Conditions

Effective Date: May 1, 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. By registering for or using the Lifestack website or mobile application (the “Platform”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must not use Lifestack.

These Terms form a legal agreement between you and Lifestack Ltd (“Lifestack”, “we”, “us” or “our”), a company registered in England and Wales (Company No. 16002684), with registered address at 78 York Street, London, England, W1H 1DP. The Terms govern your access to and use of our Platform, which provides health and wellness-related content, social features (such as feeds and messaging), user-created “stacks” (collections of wellness actions or supplements), and a marketplace linking to third-party product sellers.

In addition to these Terms, you should also review our Community Guidelines (if any) and other policies referenced in these Terms. We may update these Terms from time to time as described in the Changes to Terms section below.

1. Eligibility (Age and Personal Use Only)

•Age Requirement: You must be 18 years of age or older to create an account or use the Platform. Lifestack is intended for adults only. By registering or using Lifestack, you represent and warrant that you are at least 18. If you are under 18, do not use Lifestack. We reserve the right to verify your age at any time and suspend or terminate accounts of users who are under 18.
•Individuals Only – No Companies: Lifestack is for personal, individual use. Companies, organizations, or any business entities are not permitted to create accounts or use the Platform in their corporate capacity. You may not create an account on behalf of a company or use your personal account primarily to advertise or promote a company’s products or services. Lifestack currently does not allow companies to pay for promotions or advertising on the Platform.
•Personal Use and Limited Commercial Activity: You agree to use Lifestack for your own personal health and wellness purposes. Commercial activities are generally prohibited on Lifestack without our express approval. However, individual professionals (for example, a fitness trainer or wellness coach) may be permitted to share advice or promote their own personal services in a limited manner, with Lifestack’s approval and in compliance with these Terms. Such individuals must still register as personal users (not as a business) and must not engage in unwanted solicitation or spam. Lifestack reserves the right to revoke this permission for any user and to remove content that it deems overly promotional or not in the spirit of personal use.
•Location and Compliance: You are responsible for ensuring that your use of the Platform is compliant with all laws and regulations applicable to you. Regardless of your location, you must meet the above age and use criteria. If you are accessing Lifestack from outside the UK, you do so on your own initiative and you are responsible for compliance with local laws as well, to the extent they apply.

2. Account Registration and Security

•Account Creation: To access certain features of Lifestack, you must create an account. When you register, you agree to provide accurate, current, and complete information about yourself. You must keep this information up-to-date (for example, if you change your email address).
•Account Security: You are responsible for maintaining the confidentiality of your account login credentials. Do not share your password with others. If you suspect any unauthorized use of your account or a security breach, you must notify us immediately. You are responsible for all activities that occur under your account, whether or not you know about them.
•One Account Per Person: You should register only one account for your personal use. You must not create multiple accounts or create an account for someone else without permission. Account transfers are not allowed – you cannot sell, transfer, or allow any other person to use your account.
•False Identity: You must not impersonate any other person or entity or use false details. Using fake names or creating a profile for someone other than yourself (except as allowed under an official alias/pseudonym in compliance with our rules) is prohibited. We may require you to verify your identity or eligibility criteria (such as age) at any time.
•Account Termination: We reserve the right to suspend or terminate your account if any information provided during registration or thereafter proves to be inaccurate, false, or misleading, or if you otherwise violate these Terms. (See Termination below for more details.)

3. Acceptable Use and Community Guidelines

We want Lifestack to be a positive and safe community for health and wellness discussions. By using the Platform, you agree to behave respectfully and lawfully. You are solely responsible for all your activities and communications on Lifestack. In particular, you agree that you will NOT:

•Violate Laws or Rights: Do anything that breaches any applicable law or regulation. This includes posting content or engaging in activities that violate intellectual property rights, privacy rights, or any other rights of others.
•Post Prohibited Content: Upload, share, or send any content that is illegal, harmful, encouraging self-harm, misleading, fraudulent, defamatory, pornographic, obscene, hateful, or otherwise objectionable. Offensive or undesirable content is not allowed. Examples of prohibited content include (but are not limited to) hate speech, harassment, threats, child exploitation, excessive violence, or any content that is discriminatory (e.g. on the basis of race, religion, gender, sexual orientation, etc.).
•Harass or Harm Others: Bully, intimidate, harass, stalk, or threaten other users. You must not use the Platform to abuse or mistreat anyone. This applies to all interactions, including posts, comments, and private messages.
•Give Medical Advice as a Non-Professional: Present yourself as a medical professional (e.g., a doctor or licensed nutritionist) if you are not one, or give specific medical or health advice that you are not qualified to provide. (General wellness tips from personal experience are fine, but do not portray personal opinions as professional medical advice – and remember our No Medical Advice disclaimer applies to all content.)
•Spam or Unwanted Solicitation: Post spam or irrelevant content, repeatedly post the same content, or send mass unsolicited messages. This includes recruiting or advertising to users without permission – for instance, do not repeatedly push a product, service, or external link in a manner that is disruptive. Commercial advertising is not allowed (see Eligibility above regarding limited exceptions for personal services).
•Misuse Platform Features: Do not misuse any features of the Platform. For example, do not use automated scripts, bots, or scrapers to collect information or interact with the Platform; do not upload viruses or malicious code; and do not attempt to circumvent any security or content-filtering measures we have in place.
•Interfere with Others’ Use: Do not disrupt or attempt to negatively affect the experience of other users. This includes not disrupting discussions, not sabotaging others’ “stacks” or content, and not engaging in personal attacks.
•Circumvent Blocks or Bans: If another user has blocked you, do not attempt to contact them through other means on the Platform or create a new account to circumvent the block. Similarly, if you are banned or suspended by Lifestack, you must not create another account to bypass that restriction.
•User Interactions – Messaging and Blocking: Lifestack may allow you to send direct messages or otherwise communicate privately with other users. You agree to use the messaging feature responsibly and not to harass, spam, or send inappropriate content to anyone. If you receive unwanted or inappropriate messages from another user, you have the ability to block that user. The block feature is provided to help you prevent specific users from contacting you or seeing your content. You should respect other users’ boundaries – if someone blocks you, you must not try to circumvent that block. We encourage users to report any abusive messaging or interactions to us so we can take appropriate action.

By adhering to these guidelines, you contribute to a healthy community. Violation of the above rules may result in content removal, account suspension, or other enforcement actions as described under Content Moderation and Enforcement and Termination below.

4. User-Generated Content and Ownership

•Your Content: Lifestack allows users to create, upload, and share content, including health and wellness posts, comments, profile information, “stacks” (collections of actions or supplements), photos, articles, and other materials (“User Content”). You retain ownership of any intellectual property rights in the User Content that you create and share on Lifestack. In other words, what you create is yours.
•Licence to Lifestack: By submitting or posting User Content on the Platform, you grant Lifestack a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable licence to use, host, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display your content in any media or distribution methods now known or later developed. This licence allows us to operate, promote, and improve the Platform, and to make your content available to other users of Lifestack and, where applicable, to the general public.
•Your Rights Remain: This licence does not transfer ownership – you continue to own your content. It also does not make your content exclusive to us – you are free to use your content outside of Lifestack, delete it from Lifestack, or grant similar licences to others, provided that doing so does not violate anyone else’s rights or any of your obligations under these Terms.
•Duration of Licence: This licence is granted for as long as your User Content is available on the Platform and for a reasonable period of time afterward. The licence ends when you remove or delete your content from Lifestack, with exceptions: (a) if your content has been shared by others (e.g., re-shared or included in their “stack”), it may continue to appear until those users delete it; and (b) Lifestack may retain archived copies of your content as described below.
•Licence to Other Users: You also grant other users of Lifestack a limited licence to access and use your content within the Platform, as permitted by the functionality of Lifestack and these Terms. For example, other users may view your posts, save your content to their own profile, or share a link to your content, subject to your privacy/settings and the Platform’s features.
•Your Content Warranties: You represent and warrant that you have all necessary rights to post the content that you submit; and that your content does not violate any law or infringe any third-party rights (such as copyright, trademark, privacy, or data protection rights). You remain responsible for your content and can be held liable if it violates someone else’s rights or any laws.
•Content Removal by You: You can delete your posts or other content from Lifestack at any time using the provided features. Once deleted, the content will generally cease to be visible to other users, but note exceptions: shared content copies, search and cache, and archives and backup as described below.
•Retention of Articles and Long-Term Content: Certain types of user contributions, such as detailed wellness articles or long-form posts, may be retained on our Platform for up to 15 years to benefit the community, unless you delete them earlier or we remove them pursuant to these Terms.
•Our Intellectual Property: Aside from your User Content, all other content on the Platform is owned by Lifestack or our licensors. This includes the Lifestack name, logo, branding, design, software code, and all features and content we provide. You may not copy, distribute, modify, or create derivative works from any of our Materials without our prior written consent.

5. Content Moderation and Enforcement

•Monitoring: Lifestack is not obligated to pre-screen or monitor all User Content. However, we and our moderators (including automated systems) may monitor, screen, or review any content or communications on the Platform at any time to enforce these Terms, comply with legal obligations, or protect the Platform and our users.
•Removal and Restriction: We reserve the right to edit, refuse to publish, or remove any content at our discretion, with or without notice, if we deem it offensive, inappropriate, or otherwise undesirable. We may also restrict access to certain content (e.g., by making it viewable only to adult users or blocking it in certain jurisdictions).
•Account Actions: If you violate these Terms or any applicable laws, or if we suspect misconduct, Lifestack can take action on your account, including warnings, suspending your ability to post, imposing temporary or permanent restrictions, or terminating your account entirely.
•No Liability for Enforcement: Lifestack is not liable for any consequences of removing content or terminating accounts, and you agree that we won’t be responsible to you or any third party for such actions.
•Reporting: If you encounter content or user behavior that violates these Terms, you can report it through the provided channels on the Platform. We will review reports and take action as we see fit, though reporting does not guarantee removal.
•Appeals: If your content is removed or your account is affected and you believe this was in error, we may provide an avenue to appeal the decision. We will consider appeals in good faith, but reinstatement is not guaranteed.

6. Subscriptions, In-App Purchases, and Payments

•Lifestack Services and Plans: Lifestack may offer both a free membership and paid subscription plans with additional features. We may also offer one-time in-app purchases for certain digital items or content.
•Paid Subscriptions: If you subscribe to a paid plan, you will be charged the subscription fee indicated at purchase. Fees are billed in advance on a recurring cycle until you cancel. You authorize us to charge your provided payment method for the applicable fees, including taxes.
•Free Trials and Promotions: Free trials or promotional subscriptions may be offered to new subscribers. After a trial ends, you will be automatically rolled into a paid subscription unless you cancel.
•Auto-Renewal: Paid subscriptions renew automatically at the end of each billing cycle unless you cancel before the next renewal date.
•In-App Purchases: In-app purchases are one-time purchases of digital products or features. All sales are final except as outlined in the Cancellation and Refunds section or as required by law.
•Third-Party Payment Platforms: Subscriptions or in-app purchases via third-party platforms (e.g., Apple App Store, Google Play Store) are subject to their payment terms. You must manage or cancel subscriptions through those platforms if applicable.
•Taxes: Subscription fees and in-app purchase prices include applicable VAT or sales taxes unless stated otherwise. You are responsible for any additional taxes.
•Changes to Fees: We may change subscription or in-app product prices with at least 30 days’ notice for subscriptions. If you do not agree to a new price, you can cancel before it takes effect.

7. Cancellation and Refund Policy

•14-Day Cooling-Off Period (Subscriptions): You have the legal right to cancel a new subscription within 14 days from the day after it begins and receive a full refund, though we may deduct for the value of service used during this period.
•Requesting Cancellation (Within 14 Days): To cancel within the cooling-off period, contact our support team or cancel via your account settings. Refunds will be processed within 14 days of your notice.
•Immediate Supply of Digital Content: For in-app purchases of digital content, you lose the right to cancel for a refund once access has started, as per UK consumer laws.
•Cancelling Subscriptions After 14 Days: You can cancel a subscription at any time, but after the 14-day period, cancellation takes effect at the end of the current billing period with no refund for the unused portion.
•How to Cancel (General): Cancel via your account settings or, for app store subscriptions, through the platform’s subscription management.
•Refunds for Issues: If a paid service or content is faulty or not as described, you may be entitled to a remedy under the UK Consumer Rights Act 2015. Contact us to resolve such issues.
•No Refunds Outside Policy: Except as provided or required by law, we do not offer refunds for subscription fees or in-app purchases outside the cooling-off period.

8. Third-Party Content and Marketplace

•Third-Party Content and Links: Lifestack may contain links to third-party websites, content, or products. These are provided for convenience, and Lifestack does not endorse or control them.
•Marketplace Disclaimer: The marketplace feature lists third-party products. Lifestack is not the seller and does not guarantee the quality, safety, or legality of these products. Transactions are solely between you and the third-party seller.
•No Warranty or Liability: Purchases or dealings with third parties are at your own risk. Lifestack is not responsible for any loss or damage from such dealings.
•Third-Party Login or Features: If Lifestack allows login or integration through third-party platforms, those services are subject to their terms. Data sharing is outlined in our Privacy Policy.
•User Promotions: If you promote a product or service, you must comply with applicable laws and disclose any financial or material connection. Lifestack does not verify user promotions.

9. No Medical Advice (Health and Wellness Disclaimer)

•Not a Medical Provider: Lifestack is not a medical or healthcare provider. All content on the Platform is for informational and educational purposes only and does not constitute medical advice.
•Consult Professionals: Always consult a qualified healthcare professional for health concerns. Lifestack’s content is not a substitute for professional medical advice, diagnosis, or treatment.
•User Contributions: User-shared health experiences or suggestions are personal opinions, not professional advice. Lifestack does not verify user credentials or endorse any specific wellness practices.
•Use at Your Own Risk: Reliance on Lifestack information is at your own risk. We make no guarantees that content is accurate, up-to-date, or suitable for you.
•AI-Generated Content: Some content may be generated by AI tools and is not reviewed by medical professionals. Do not treat AI outputs as professional advice.
•Emergency Situations: Do not use Lifestack in a medical emergency. Call emergency services or seek immediate medical attention.

10. Disclaimer of Warranties

•As Is Basis: Lifestack is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express, implied, or statutory.
•No Guarantee of Accuracy: We do not warrant that information on Lifestack is accurate, complete, or useful. We do not guarantee specific results or health outcomes from using the Platform.
•Service Availability: We do not guarantee that the Platform will be available, uninterrupted, or error-free. We are not responsible for outages, delays, or compatibility issues.
•Third-Party Services: We disclaim responsibility for third-party services or products offered through Lifestack. Use of such services is at your own risk.
•Statutory Rights: Nothing in these Terms affects your statutory rights as a consumer under applicable law.

11. Limitation of Liability

•Health Outcomes: Lifestack is not liable for any health outcomes or injuries from using the Platform or following its content.
•Indirect Losses: We are not liable for indirect, incidental, consequential, or punitive damages, or loss of profits, data, or goodwill.
•Third-Party Actions: We are not responsible for the acts, omissions, or content of third parties, including other users or vendors.
•Service Interruptions: We are not liable for damages from your inability to use Lifestack or from errors or omissions in the service.
•Cap on Liability: Our total liability is limited to the greater of £100 GBP or the amount you paid to Lifestack in the prior 12 months.
•Non-Excludable Liability: We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under law.

12. Termination of Use

•Your Right to Terminate: You may stop using Lifestack at any time and delete your account through account settings or by contacting us.
•Our Right to Terminate or Suspend: We may suspend or terminate your access if you violate these Terms, create risk, engage in harmful behavior, or if providing the Platform is no longer viable.
•Effect of Termination: Upon termination, your access ceases, and some content may persist in other users’ feeds or our archives. Surviving provisions include User Content licences and disclaimers.
•Account Reactivation: If suspended, we may restore your account if the issue is resolved. Terminated accounts may not create new accounts without our permission.
•Data Portability: We recommend saving your content before deletion. We do not guarantee data export upon account deletion, except as required by law.

13. Changes to These Terms

•Notification of Changes: We may update these Terms and will provide reasonable notice of material changes via the app or email. Minor changes take effect immediately upon posting.
•Acceptance of Changes: Continued use of Lifestack after updated Terms take effect constitutes acceptance. If you disagree, stop using the Platform and cancel your account.
•Review Regularly: Review these Terms periodically to understand current conditions. Prior versions will be available for reference.

14. Governing Law and Jurisdiction

•Governing Law: These Terms are governed by the laws of England and Wales, regardless of your country of residence.
•Jurisdiction: Disputes will be settled in the courts of England and Wales, though you may have rights to bring claims in your local courts if required by law.
•International Use: Accessing Lifestack from outside the UK is at your own initiative, and you are responsible for compliance with local laws.

15. Miscellaneous Provisions

•Entire Agreement: These Terms constitute the entire agreement between you and Lifestack, superseding any prior agreements.
•Severability: If any provision is invalid, it will be modified or severed, and the remaining provisions will continue in effect.
•No Waiver: Our failure to enforce any right does not waive that right. Any waiver must be in writing.
•Assignment: Lifestack may assign this agreement. You may not assign your rights without our consent.
•No Third-Party Rights: Only you and Lifestack can enforce these Terms, except where expressly stated otherwise.
•Relationship of Parties: You and Lifestack are independent contractors, not partners or employer-employee.

16. Contact Information

•Contact Us: For questions or concerns, contact Lifestack Ltd at 78 York Street, London, England, W1H 1DP, or via email at support@lifestack.health or the in-app support form.